There have been reports of scam phone calls in Butte County, according to the Butte County District Attorney’s Office.
These scam callers claim to be a part of large retail companies attempting to “fix a problem” with a customer’s account. There is also the threat of scam emails.
“During the holidays, scammers use the increase in online sales to represent themselves as being from Amazon, Walmart or other large retail or credit companies,” a press release from the DA’s Office said.
Scammers may have background information about the person who is receiving the call. This information can typically be found online such as names, date of birth, addresses and phone numbers. Also, protected personal information is not shared over the phone from an actual company.
There are a few different ways to identify a scam call, according to the press release. This includes any unsolicited calls to solve a problem regarding an account, discussing a problem that requires immediate attention, a request of cash payment, requests for pre-paid credit cards to solve a problem, and if the callers becomes aggressive or hostile. Scam callers may also attempt to get bank account information.
“In the event you feel you are being scammed, tell them you want to research the issue and will contact the company directly,” the press release said.
Other advice as to how to handle a scam call is to ask for the caller’s name, their supervisor, a callback number and the company name. Do not give out any personal information, even if the caller becomes more aggressive and uses scare tactics that could involve threats of jail or civil action. If needed, notify local law enforcement of the call.
In the event of a possible scam email, do not click on any provided links even if the email looks as if it is from a legitimate company. An actual notice through email from a real company will provide directions on how to contact the company regarding an issue, never through a link in an unsolicited email.
To confirm authenticity of an email, call the company through information found on their website, not through information found on the email.
The DA’s Office said that real notices don’t require a lot of work for the person receiving it. If it’s requiring a lot for the person receiving the notice, the more likely it is a scam.